Working at Holyhead Care Centre
85-89 Holyhead Road, Coventry, CV1 3AD
Operated by Interhaze Limited
30 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Staff feel supported by management and enjoy a happy family-like culture with strong safety practices, but staffing stability and training career paths lack detail."
Safety & Risk
8/10
✓
2022 targeted inspection: Detailed and up to date policies and risk assessments were in place to reduce infection risk. We were assured provider was using PPE effectively, accessing testing, and infection policy up to date.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: One staff member said, 'It is a fun and happy place to work.' Another said, 'The team are brilliant, as is the care, it's like a family here.'
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: We observed staffing levels were adequate to keep people safe and provide individual support when required. People told us there were enough staff on shift.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: People were supported by staff who received ongoing training. New staff had an induction programme. Specialist training was in place for behaviours which challenge.
Management
7/10
✓
Per 2019 comprehensive inspection: Staff were well supported by the registered manager, and had one to one supervisions. The staff we spoke with were all positive about the senior staff and management in place.
Programmes
6/10
✓
Per 2019 comprehensive inspection: Activities were on offer... service had a cinema room... registered manager had a therapy dog... worked with college work experience... raised funds for local homeless charity.
Points to consider
Staff numbers are enough to meet needs but no details on team stability or low agency use.
Per 2019 comprehensive inspection: We observed staffing levels were adequate to keep people safe and provide individual support when required.
Training includes induction and some specialist topics but no funded qualifications or career paths.
Per 2019 comprehensive inspection: New staff had an induction programme, which ensured they received training in areas relevant to their roles. Specialist training was in place.
Some activities like therapy dog and cinema room add variety but no dedicated coordinator or specialist programmes.
Per 2019 comprehensive inspection: The service had a cinema room... The registered manager had a therapy dog which was regularly brought in.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews