Working at Holy Name Community Rehabilitation Centre

Medication records have gaps like missing guidance for as-needed drugs and inaccurate stock levels, so it's not fully safe.

Medicines were not always managed safely. Detailed guidance specific to each person on how to administer medicines prescribed as and when people required them... was not always available to staff. Stock levels were not always accurate.

Only basic social activities are offered and no activities coordinator is in place yet, so the job is mostly routine personal care.

People were offered opportunities to engage in social activities. The provider was in the process of recruiting an activities coordinator to further develop activities.

Quality audits do not always spot issues like medicine problems, so leadership oversight misses chances to improve.

Audits and monitoring arrangements were in place... However, these were not always effective in monitoring the quality and safety of the service. For example, medicine audits did not always identify the concerns we identified during inspection.