Working at Holy Cross Care Homes Limited
150 Abbey Foregate, Shrewsbury, SY2 6AP
Operated by Holy Cross Care Homes Limited
57 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"Approachable managers foster a supportive culture with strong safety practices, but unclear staff retention and basic training hold it back."
Safety & Risk
8/10
✓
2020 IPC inspection: 'We were assured that the provider was using PPE effectively and safely... making sure infection outbreaks can be effectively prevented or managed'; Per 2018: incidents recorded, monitored and used as learning opportunities
Staff Culture
7/10
✓
Per 2018 comprehensive inspection: 'Staff reported being well supported in their roles and described having supervision meetings... We observed staff that looked relaxed, happy and were organised in their work. Staff felt they could speak to the manager and be open about new ideas'
Staffing Levels
6/10
✓
Per 2018 comprehensive inspection: 'We saw that there were enough staff to care for people and to respond to their needs in a timely way. The registered manager confirmed that staffing levels were determined according to people's needs and that this was regularly reviewed'
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: 'Staff told us that they received the training they needed for their roles. They described their training in subjects such as dementia awareness, pressure area care, manual handling and how to support people with behaviour that could be challenging to others.'
Management
7/10
✓
Per 2018 comprehensive inspection: Staff reported being well supported with approachable managers; 'The manager and the seniors are very approachable for anything.'
Programmes
6/10
✓
Per 2018 comprehensive inspection: 'The provider employed a wellbeing coordinator whose role was to organise events in the home. There were daily activities'; 2020 IPC inspection: 'engage in activities such as bingo'
Points to consider
Enough staff on duty to meet needs, but no word on low staff turnover or rarely needing agency workers.
We saw that there were enough staff to care for people and to respond to their needs in a timely way. Per 2018 comprehensive inspection
Staff get the usual training they need like dementia care and safe moving, but no specialist courses or funded qualifications.
Staff told us that they received the training they needed for their roles. They described their training in subjects such as dementia awareness, pressure area care, manual handling. Per 2018 comprehensive inspection
Activities coordinator runs daily events and bingo, but nothing special like named therapy programmes or tech aids.
The provider employed a wellbeing coordinator whose role was to organise events in the home. There were daily activities... bingo. Per 2018 and 2020 IPC inspections
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews