Working at Holy Cross Care Home

Systems and processes to safeguard people... safe systems in place to ensure medicines were administered safely... The provider had reviewed the incidents of concern and made appropriate changes... revised wound care policies... additional training.

Staff told us how the registered manager was open and inclusive. One staff member said, 'There are always opportunities to do this (raise concerns). The registered manager has an open-door policy. She listens to us...' 'the management are incredibly supportive.'

Staff told us there were sufficient numbers of staff for them to support people safely and spend time with people. One staff member said, 'We are very well staffed.' Another staff member told us, 'We are very lucky. We get cover. There're never any shortfalls...'

Training had been identified according to the needs of the people living at the service. These included safeguarding, mental capacity act, medication, dementia... One staff member said, 'The training is fantastic.' Staff... provided with regular supervision sessions.

The registered manager was well regarded and had a clear vision for the service which was understood by the staff and embedded within their practice.

People were supported to follow interests... music for movement events... arm chair yoga... singers, pianists... quiz evenings... supported to attend local race meetings, county air show... activity coordinators.