Working at Holy Cross
Ettrick Grove, Sunderland, SR4 8QA
Operated by St Cuthbert's Care
56 bedsNursing homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.9/10
Key Finding
"Strong safety practices, hands-on management and friendly teamwork, although lacking details on staff retention or low agency use."
Safety & Risk
8/10
✓
Staff safeguarded people from abuse. Risks... well managed. The provider learned from accidents and incidents... Medicines were safely managed.
Staff Culture
7/10
✓
Staff enjoyed working in the home... 'welcoming environment, all the staff are friendly and they have very good teamwork.'
Staffing Levels
6/10
✓
There were enough staff to safely meet people's needs.
Training & Dev
/10
✕
Management
7/10
✓
A staff member told us, 'Our manager has been a member of staff at Holy Cross for many years. She understands what the home is all about and is very hands on and approachable.'
Programmes
/10
✕
Points to consider
Enough staff on duty to meet needs and respond quickly, but no details on low staff turnover or rare use of temps for easy workloads.
There were enough staff to safely meet people's needs... 'there is always someone about to ask for help'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews