Last updated: 9 February 2026
"A positive culture, sufficient staffing and varied activities, but gaps in mandatory training and poor risk assessments hold it back."
The provider did not always assess risks to ensure people were safe. Staff did not always take action to mitigate any identified risks... This was a breach of regulation 12
The service had a positive and open culture and staff told us they enjoyed their roles. Feedback about the management was positive.
The provider ensured there were sufficient numbers of suitable staff. The provider operated safe recruitment processes.
staff were not up to date with a number of training courses including safeguarding, fire safety and equality and diversity
provider oversight needed to be more robust and formalised as there was little evidence to support they complete regular audits of the service.
people went bowling, for a walk, played pool... All people took part in multiple activities... went to Blackpool and various places.
Staff have gaps in mandatory training like safeguarding and fire safety.
staff were not up to date with a number of training courses including safeguarding, fire safety and equality and diversity
Some health risks like diabetes and asthma are not properly assessed.
We found a service user did not have a risk assessment in place for their diabetes or asthma.
Manager checks and audits miss problems like risks and training gaps.
Audits to monitor health and safety had not identified risks... Audits relating to care plans had not identified the risks... shortfalls relating to staff training had not been identified.
AI Generated
Last inspected: December 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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