Working at Holmwood House Care Centre
40 White Cross Road, Swaffham, PE37 7QY
Operated by Holmwood House Care Limited
62 bedsNursing homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Strong leadership, supportive staff culture, and effective safety practices stand out, but stretched night shifts sometimes leave residents waiting too long for help."
Safety & Risk
8/10
✓
2020 IPC inspection: We were assured that the provider was using PPE effectively and safely, accessing testing for people using the service and staff, and making sure infection outbreaks can be effectively prevented or managed.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: Staff were fully in support of this and understood the need for change. One staff member told us, 'She [the manager] finds the time to speak to people... I feel excited.'
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: Rotas documented staffing was always provided in accordance with the provider's own assessed safe levels. The provider was going to review staffing at night in response to comments made.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff told us they received the training they needed to carry out their roles. New staff received an induction and had the opportunity to shadow more experienced staff.
Management
7/10
✓
Per 2019 comprehensive inspection: There was strong leadership and the new manager had already made a profound impact.
Programmes
6/10
✓
Per 2019 comprehensive inspection: The service provided people with meaningful occupation and enabled them to follow their own hobbies and interests. Activities were varied, appropriate and inclusive.
Points to consider
Residents sometimes wait too long for staff help at night, so night shifts can feel stretched.
Per 2019 comprehensive inspection: Five people commented they sometimes had to wait too long for staff to attend to them at night.
Only standard training like induction and Care Certificate with no specialist courses or funded qualifications.
Per 2019 comprehensive inspection: Staff were supported to undertake the Care Certificate... all staff received individual or group supervision sessions during which any unmet training needs could be raised.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews