Last updated: 9 February 2026
"Responsive leadership and supportive culture with regular supervisions, but recruitment gaps and medication guidance issues need attention."
There was a record of incidents and accidents which were reviewed for themes and trends to try to reduce a recurrence of issues.
Staff told us they attended regular supervision and team meetings where they could feedback to management.
There were enough staff to support people in a caring and person centred way. We saw call bells were responded to quickly.
Staff told us they received good quality training that was a mixture of face to face and online training.
The service was led by the provider and management team in a responsive way. They acted immediately to any areas of concern raised during the inspection and drove improvements.
Per 2020 comprehensive inspection: A varied activity programme was in place. This was arranged by designated activity staff and included both in house and external activities.
Recruitment records had gaps and did not fully follow the rules, affecting new staff checks.
Staff recruitment was not always in line with current legislation. We discussed this with the registered manager and the business director, and they took immediate steps to address this.
Some medication instructions and risk plans had gaps that inspectors spotted.
One person did not have appropriate guidance recorded on the electronic medicine system (E-MAR) as to when to use their medicines, however this information was available on their electronic care plan.
Activities are a standard varied programme like outings and in-house events, no specialist approaches mentioned.
Per 2020 comprehensive inspection: There was a varied social activity programme, which included in house and external events.
AI Generated
Last inspected: September 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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