Working at Holmwood Care Centre
30 Chaddesley Road, Kidderminster, DY10 3DJ
Operated by Olympus Opco LTD
60 bedsNursing homes
Workplace Score
5.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.0/10
Key Finding
"Approachable managers and a positive culture where staff feel listened to, but high agency use, low staffing and weak training hold it back."
Safety & Risk
6/10
✓
People told us they felt safe. Staff received training on how to recognise and report abuse. Medicine record keeping was clear and accurate. Staff followed safe practice when administering medicine.
Staff Culture
6/10
✓
Staff felt confident to raise any concerns or suggestions and felt listened to by the management team, who acted on these promptly. All staff we spoke with found the management team to be approachable.
Staffing Levels
4/10
!
Staff felt the high use of agency and the quality of the care provision by some agency staff was not well managed. Most people raised concerns about low staffing levels.
Training & Dev
4/10
!
All staff we spoke with felt their training needed enhancing. One staff member told us they would benefit from more practical training rather than electronic learning. Staff told us they had not had many supervisions or spot checks of their competency.
Management
6/10
✓
Staff we spoke with felt the manager and deputy manager were approachable, listened and mostly acted upon their concerns, however the concerns around some agency staff and staffing levels they felt had not been addressed.
Programmes
3/10
✕
Some people felt there were not enough activities which suited their tastes. One person said, “Haven’t got enough to keep us occupied, watch TV in lounge, quiz occasionally, nothing that appeals to me.” Planned one-to-one sessions rarely happened.
Points to consider
High agency use and some agency staff lack skills or info to care for residents properly, making shifts harder.
Staff felt the high use of agency and the quality of the care provision by some agency staff was not well managed. Some agency staff did not always have the information they needed.
Training is basic and needs improving, with few supervisions or practical sessions.
All staff we spoke with felt their training needed enhancing. Staff told us they had not had many supervisions or spot checks of their competency.
Few activities like occasional quizzes or singing, so most of the day is routine care and TV.
People gave us mixed feedback about how their care was tailored to their needs. Some people felt there were not enough activities... “Haven’t got enough to keep us occupied, watch TV in lounge, quiz occasionally.”
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2023
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews