Working at Holmlea

Medicines were safely managed. People were kept safe from the risk of abuse or neglect because staff worked regularly with them and understood how to protect them. Staff received training on how to recognise and report abuse and they knew how to apply it. Lessons were learnt when things went wrong.

Staff told us they felt supported and valued by their manager. A staff member told us, "The compassionate and dedicated staff members consistently go above and beyond to provide personalised care, ensuring the well-being and happiness of the individuals in their care."

People were supported by staff who had received relevant basic care training and most staff had received appropriate specialist training to help them meet people's individual care needs. Regularly used agency care staff received training to help them to meet people's complex care and communication needs.

Staff told us they felt supported and valued by their manager. A staff member told us, "The manager is highly professional, supportive, and responsive. Their strong leadership skills and dedication to the residents and staff create a positive work environment that promotes effective care delivery."