Last updated: 10 February 2026
"Staff feel supported by strong leadership and good training, but heavy agency use due to vacancies and basic activities hold it back."
Medicines were safely managed. People were kept safe from the risk of abuse or neglect because staff worked regularly with them and understood how to protect them. Staff received training on how to recognise and report abuse and they knew how to apply it. Lessons were learnt when things went wrong.
Staff told us they felt supported and valued by their manager. A staff member told us, "The compassionate and dedicated staff members consistently go above and beyond to provide personalised care, ensuring the well-being and happiness of the individuals in their care."
Enough improvement had been made at this inspection and the provider was no longer in breach of regulation 18. The provider still used agency care staff due to staff vacancies. Most care staff working at the care home at the time of the inspection were agency workers.
People were supported by staff who had received relevant basic care training and most staff had received appropriate specialist training to help them meet people's individual care needs. Regularly used agency care staff received training to help them to meet people's complex care and communication needs.
Staff told us they felt supported and valued by their manager. A staff member told us, "The manager is highly professional, supportive, and responsive. Their strong leadership skills and dedication to the residents and staff create a positive work environment that promotes effective care delivery."
People were supported to take part in a range of activities, away from the care home, which they enjoyed. For example, visits to a pool for swimming and hydrotherapy sessions. We observed people making use of the garden trampoline which appeared to be a favourite activity for some.
Staffing is adequate now after fixes but still depends heavily on agency workers because of vacancies and takes up to three months to hire permanently.
Most care staff working at the care home at the time of the inspection were agency workers. The provider still used agency care staff due to staff vacancies. It can take up to three months here, and people wanting a job can't afford to wait that long.
No activities coordinator or special programmes, so mostly basic outings like swimming and using the garden trampoline.
People were supported to take part in a range of activities, away from the care home, which they enjoyed. For example, visits to a pool for swimming and hydrotherapy sessions. We observed people making use of the garden trampoline.
AI Generated
Last inspected: June 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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