Last updated: 10 February 2026
"Managers are praised with an open-door policy and staff feel like family, but no dedicated activities coordinator and only standard training hold it back."
Medicines were safely managed. Records of administration were maintained... The room temperature in the medicines room was warm... the registered manager confirmed they would address the room temperature.
There was a positive and open culture at the service. People and staff spoke very positively about the culture of the home. One staff member said, 'We are like a family here'
The provider ensured there were sufficient numbers of suitable staff. People and their relatives felt there were enough staff. One person's relative said, 'There always appears to be plenty of staff on duty.'
Staff spoke positively of the training they received, which they said was regularly updated. A staff member told us, 'Training is good, the manager always keeps a close eye on where we are up to with the training.'
We received positive feedback about the management team from people and staff. Staff had the opportunity to share their opinions on the service in team meetings, in supervisions and with the managers 'open door' policy.
We observed people taking part in activities in a communal area and also on a one-to-one basis. We were shown photographs of recent events where people had participated in activities.
No dedicated activities coordinator or specialist programmes, so the role is mostly routine personal care with some basic group activities and events.
We observed people taking part in activities in a communal area and also on a one-to-one basis. We were shown photographs of recent events where people had participated in activities.
Only standard training that's kept up to date, no specialist courses or funded qualifications.
Staff spoke positively of the training they received, which they said was regularly updated. A staff member told us, 'Training is good, the manager always keeps a close eye on where we are up to with the training.'
Staffing is adequate with plenty on duty, but no details on retention or agency use to show it's better than average.
The provider ensured there were sufficient numbers of suitable staff. ... 'There always appears to be plenty of staff on duty.'
AI Generated
Last inspected: December 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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