Working at Holmer Care Home with Nursing

Staff were trained and demonstrated a good knowledge of how to recognise abuse... Risk assessments were up to date and reviewed when required. Incidents and accidents were investigated, and actions were taken to prevent recurrence.

All the staff we spoke with said the registered manager had created an open and positive culture at the home. Staff said the registered manager listened to their feedback and ideas and gave examples where suggestions had been acted on.

Staff told us there were enough staff and the registered manager would arrange cover if needed from agency staff familiar with people living at the home. Staff told us they rarely needed agency staff because existing staff would usually cover any gaps.

Staff said they were supported with all the training they needed to ensure they could meet people's needs. Ongoing training updates were arranged for staff, and staff said they were encouraged to further develop their knowledge and skills through vocational training.

The registered manager and her management team were open, approachable and focussed on providing person centred care. Staff said they were well supported and encouraged to share ideas for improvements.