Last updated: 10 February 2026
"Approachable manager improving the atmosphere and positive culture, although agency staffing and basic group activities hold it back."
Electronic systems were in place to manage and monitor medicines, which helped to reduced errors. Systems were in place to review and monitor accident and incidents to prevent recurrence.
Positive feedback was received about the quality and leadership of the service. We received positive comments from families and staff in the way people were treated.
Staff told us and relatives confirmed there was enough staff available to meet people's needs... I am full of praise for them, the full timers and the agency staff.
Staff received relevant training and supervision support for their roles. Staff undertook specialist training so they could offer better support to people with a pressure sore or living with the condition of dementia.
Relatives felt the registered manager was very approachable, one relative said, 'Quite new but very friendly.' Staff told us the home atmosphere and ways of working had improved since the registered manager had been employed.
The staff had implemented reading, film and baking clubs to reduce the risk of social isolation. They had also discussed a talent show so all people could get involved... People were supported to follow hobbies and interests.
Staffing is adequate but nothing special, with some agency workers covering shifts.
I am full of praise for them, the full timers and the agency staff.
Only basic group activities like baking clubs and film nights, no dedicated activities coordinator or specialist programmes.
The staff had implemented reading, film and baking clubs... discussed a talent show
Some relatives said staff were not always well trained on practical tasks like repositioning people.
We had mixed comments from relatives when asked if they felt staff were well trained. One said, 'Sometimes not,' and gave an example that staff didn't know how to re- position their family member.
AI Generated
Last inspected: May 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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