Last updated: 10 February 2026
"Supportive management who listens to feedback and a positive culture with friendly staff, but medicines management gaps and occasional staffing shortages need improvement."
Per 2020 comprehensive inspection: 'As required' medicines protocols not in place for one person; gaps in recording topical creams for two people; fire drill overdue since May 2019.
The service promoted a positive culture. People and relatives felt the staff team were approachable and friendly.
Per 2020 comprehensive inspection: Adequate staff were deployed to meet people's needs; feedback mixed, care staff said there were not enough staff and they did not get breaks.
Staff received appropriate training and support required for their role. Agency staff completed an induction.
The registered manager acted on feedback they regularly sought from people, relatives and staff. Staff said the registered manager was supportive and listened.
Activities coordinators had been recruited and activities in the service had improved. A weekly timetable was in place which offered a range of activities.
Some gaps in medication records and missing plans for when to give extra meds.
Per 2020 comprehensive inspection: 'as required' medicines protocols for three creams and one medicine were not in place for one person. Topical creams were usually recorded as administered, however there were gaps in the recording for two people.
Staffing is adequate but nothing special, staff report stretched at times with agency for sickness cover.
Per 2020 comprehensive inspection: Feedback about whether there were sufficient staff on duty was mixed. Care staff told us there were not enough staff to meet people's needs in a timely manner. Occasionally last-minute staff sickness meant agency staff were not able to be sourced.
Only standard mandatory training, no specialist courses or funded qualifications.
Staff had completed relevant training required for their role. Staff received appropriate training and support required for their role.
AI Generated
Last inspected: March 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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