Working at Holmbury Dene (Respite)
2 Lawrie Park Road, London, SE26 6DN
Operated by PLUS (Providence Linc United Services)
10 bedsResidential homes
Workplace Score
5.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.2/10
Key Finding
"Strong safety practices and good training, but staff feel unsupported and blamed by managers when things go wrong."
Safety & Risk
7/10
✓
Staff understood their responsibility of recognising and protecting people from harm and abuse... Risk management plans were developed which provided staff guidance... People's medicines were managed safely. There were established systems in place for the administration, ordering and storage of medicines.
Staff Culture
5/10
!
Staff told us that they enjoyed working with people. However, staff said they did not feel supported when things went wrong... felt pressure from the top [senior managers]
Staffing Levels
5/10
!
People had the support from enough staff to meet their needs safely. We reviewed staff rotas for a period of three months before the inspection and saw enough staff were made available on each shift to support people.
Training & Dev
6/10
✓
Each member of staff completed an induction, training, supervision and a yearly appraisal... Training in safeguarding, basic life support, infection control, medicine management and mental health awareness was completed.
Management
4/10
!
Staff gave mixed views on the overall management of the service... staff said they did not feel supported when things went wrong... felt unsupported by the registered manager and senior managers
Programmes
5/10
!
Each person had a planner which provided details on the activities they had planned each day... activities included, going to the cinema, foot spa, cycling, going to the central London, cooking, disco at the Gateway club, parties, shopping, going to the gym... On the day of the inspection, all people living at the service went out bowling.
Points to consider
Staff say they get blamed and do not feel backed up by the manager or senior managers when something goes wrong.
staff said they did not feel supported when things went wrong. For example, when a person using the service left the building in an unsafe way without staff knowledge. Staff said, "We were blamed for the person leaving the service unnoticed and felt unsupported by the registered manager and senior managers"
Staffing is just adequate to meet needs, with no info on team stability or agency use.
We reviewed staff rotas for a period of three months before the inspection and saw enough staff were made available on each shift to support people.
Staff morale is mixed because they feel unsupported by managers despite enjoying work with residents.
Staff told us that they enjoyed working with people. However, staff said they did not feel supported when things went wrong... Staff said that senior managers did not engage with them well
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews