Working at Hollywood Rest Home Limited
791 Chester Road, Birmingham, B24 0BX
Operated by Hollywood Rest Home Limited
36 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.0/10
Key Finding
"Staff feel well supported by management and like a big family, although unclear staff retention and basic training without specialist courses hold it back."
Safety & Risk
8/10
✓
2020 IPC inspection: Assured provider followed safe infection prevention procedures, effective PPE/testing/outbreak management; Per 2019: Strong safeguarding, detailed risk assessments, safe medicines with audits/learning from incidents.
Staff Culture
8/10
✓
Per 2019 comprehensive inspection: Staff felt respected, valued and supported like a big family; 'everyone supports each other' with open communication at meetings and positive staff survey.
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: There were sufficient numbers of staff to meet people's needs with a consistent staff team; relatives said there always seemed to be plenty of staff.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Good system for regular refresher training, online/face-to-face methods, competency checks, supervisions and annual appraisals; comprehensive induction.
Management
8/10
✓
Per 2019 comprehensive inspection: The registered manager worked alongside staff and led by example; staff felt well supported, valued and could talk to management at any time with concerns acted on promptly.
Programmes
6/10
✓
2020: Staff engaged people in singing, dancing, games like 'play your cards right', coffee mornings; Per 2019: baking, bingo, Jenga, weekly activities board, some community outings.
Points to consider
Staff numbers are enough with a consistent team, but no details on staff staying long-term or low agency use.
Per 2019 comprehensive inspection: There were sufficient numbers of staff to meet people's needs. The provider ensured people had a consistent staff team.
Training covers basics with supervisions, but no specialist courses or funded qualifications to build skills.
Per 2019 comprehensive inspection: The provider had a good system to monitor all staff and had regular and refresher training to keep them up to date with best practice. Staff felt well supported and had regular supervision and an annual appraisal.
Some varied activities like games and baking add variety, but no dedicated coordinator or specialist programmes to make shifts more engaging.
Per 2019 comprehensive inspection: People had the opportunity to participate in card games, bingo and Jenga. An activities board displayed the planned activities for the week.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews