Working at Hollywood Rest Home
34 Cresthill Avenue, Grays, RM17 5UJ
Operated by Hollywood Rest Home
46 bedsResidential homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.3/10
Key Finding
"Stable staffing without agency use and a friendly team with good morale, but quality checks lack thoroughness and glove-changing practices need improvement."
Safety & Risk
6/10
✓
Per 2021 IPC inspection: We were somewhat assured that the provider was using PPE effectively and safely. Staff did not routinely change their gloves between all interactions with people using the service.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: Staff felt valued and enjoyed working at the service... There is good team morale, everyone works together and discusses what needs to be done. It's a friendly team and nice atmosphere.
Staffing Levels
7/10
✓
Per 2019 comprehensive inspection: There were sufficient numbers of staff to keep people safe and meet their needs. The deputy manager told us agency staff were not used.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff received an induction when they started work at the service. They received on-going training, supervision and support to fulfil their role and responsibilities.
Management
5/10
!
Per 2019 comprehensive inspection: Although improvements had been made to quality assurance processes, some aspects of these required improvement to ensure they were robust and thorough.
Programmes
6/10
✓
Per 2019 comprehensive inspection: An activities coordinator had been recruited... A weekly activities programme was displayed and we observed people engaging in activities during our inspection.
Points to consider
Quality checks on the home are in place but some lack detail and aren't fully thorough.
Per 2019: some audits to be generic and did not contain specific detail as to what had been looked at as part of the auditing process.
Staff don't always change gloves between helping different people and visitors like doctors aren't checked for symptoms.
Per 2021: staff did not routinely change their gloves between all interactions with people using the service... neither the inspector nor another healthcare professional was screened for symptoms of acute respiratory infection.
Activities coordinator only works four hours a day including mealtimes so can't do as much as they want.
Per 2019: The activities coordinator worked four hours each day which included supporting with lunch time meals. The activities coordinator told us this impacted on their ability to plan and deliver activities.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews