Working at Hollyveer House
16 Brook Road, Benfleet, SS7 5JA
Operated by Hollywood Rest Home
50 bedsResidential homes
Workplace Score
4.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.0/10
Key Finding
"Consistent staffing and good training, but poor safety management, absent manager, and lack of meaningful activities hold it back."
Safety & Risk
2/10
✕
The provider was in breach of legal regulation in relation to safe care and treatment. Risks to people’s safety were not well managed.
Staff Culture
4/10
!
We received mixed feedback about how well the provider promoted the wellbeing of their staff. Whilst some staff felt well supported, others told us they did not always feel their feedback was addressed and this meant they did not feel valued.
Staffing Levels
6/10
✓
People told us there were enough staff available to meet their needs. People and their relatives said there was a consistent staff team in place and they knew staff well. During the inspection we observed sufficient staff were available to provide support.
Training & Dev
6/10
✓
Staff had received appropriate training relevant to their role. Staff told us they were able to request any additional training they required to fulfil their role.
Management
2/10
✕
At the time of the inspection, the registered manager was responsible for the oversight of 2 other services and their time was split between these different services. We received mixed feedback from staff about the visibility and accessibility of the registered manager in the service.
Programmes
2/10
✕
This approach showed us there was a lack of meaningful, personalised activities and engagement for people. The previous activities person left before Christmas. There used to be 2, now there’s only 1. It is much too busy for them.
Points to consider
The manager looks after two homes so is not always on site or accessible to staff.
the registered manager was responsible for the oversight of 2 other services and their time was split between these different services. We received mixed feedback from staff about the visibility and accessibility of the registered manager in the service.
Safety risks like poor safeguarding responses and infection control issues make it unsafe.
The provider did not have a robust process in place for investigating and learning from incidents and safeguarding concerns. The provider did not effectively assess or manage the risk of infection.
No meaningful activities programme or coordinator, so the role is mostly routine personal care.
there was a lack of meaningful, personalised activities and engagement for people. The previous activities person left before Christmas. There used to be 2, now there’s only 1. It is much too busy for them.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2025
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews