Working at Hollyrose House
116 Lodge Lane, Grays, RM16 2UL
Operated by Hollywood Rest Home
12 bedsResidential homes
Workplace Score
5.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.9/10
Key Finding
"Staff feel supported in a positive culture with consistent staffing, although basic activities and delayed training for new staff hold it back."
Safety & Risk
6/10
✓
Effective safeguarding arrangements were in place to keep people safe. Risk assessments were in place... People received their medication as prescribed and in a safe way... The registered provider operated an open and transparent culture whereby staff were encouraged to report concerns and safety incidents.
Staff Culture
7/10
✓
There was a positive culture within the service that was person-centred, open and inclusive. Staff told us they felt supported. People and staff had completed an annual satisfaction survey... staff enjoy working at the service and had only positive comments to make.
Staffing Levels
6/10
✓
People using the service and relatives told us there were always sufficient numbers of staff available to provide the support required to meet their needs or family member's care and support needs. Our observations showed that people received care from a consistent staff team.
Training & Dev
5/10
!
Staff training records viewed showed that staff had received mandatory training in line with the provider's expectations in key areas and the majority of training viewed was up-to-date. Information available showed that not all newly employed staff had commenced the 'Care Certificate' despite having been employed at the service for the past five months.
Management
6/10
✓
A registered manager was in post. Staff were complimentary about the deputy manager and other senior members of staff and told us they liked working at Hollyrose House.
Programmes
4/10
!
Social activities were available for people to enjoy and experience both 'in house' and within the local community. On the day of inspection several people were supported to access a local social club... access the local community with staff support for personal shopping and to visit cafes.
Points to consider
Only basic outings like social club visits and shopping trips, no dedicated activities coordinator or special programmes to make the job more interesting.
Suitable arrangements were in place to ensure that people using the service had the opportunity to take part in leisure and social activities of their choice and interest, both 'in-house' and within the local community. On the day of inspection several people were supported to access a local social club.
Only standard mandatory training, some new staff had not started their basic care qualification after five months on the job.
Information available showed that not all newly employed staff had commenced the 'Care Certificate' despite having been employed at the service for the past five months.
The manager rarely visits the home, day-to-day leadership relies on the deputy who splits time with another home.
Staff confirmed that the registered manager was an infrequent visitor to the service but verified that the deputy manager divided their time between Hollyrose House and the registered provider's 'sister' home to provide managerial support.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
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