Working at Hollymere House General Nursing Home

Staff are often busy so there are delays helping people and they use agency workers sometimes.

staff were very busy and there were delays in meeting people's needs at times. Rotas showed that the numbers of staff had been maintained using bank staff and agency workers.

Some problems with medication checks and call bells not always reachable.

we found some minor shortfalls in medicines management... we found two examples where people's call bells were out of reach.

Some staff feel their concerns are not always acted on by managers.

some staff felt their concerns were not always acted upon... other staff told us they did not always feel listened to or that action was taken to address their concerns.