Last updated: 9 February 2026
"Strong safety measures and thorough training with regular supervision, but no permanent manager and only basic activities hold it back."
2021: We were assured that this service met good infection prevention and control guidelines. Per 2018: Comprehensive risk assessments... Medicines given safely... Records of accidents analysed for learning.
Per 2018 comprehensive inspection: Staff spoke positively about the new manager and described them as open and approachable... staff were positive about the management changes.
Per 2018 comprehensive inspection: There was enough staff on duty to meet people's needs. We saw that staff were not rushed and assisted people in a timely and unhurried way.
Per 2018 comprehensive inspection: Staff were appropriately trained... All staff received core training... In addition, the provider offered additional training such as experiential learning in relation to dementia. Staff received regular supervision.
Per 2018 comprehensive inspection: There was no registered manager in post, but a person had been recruited to this role who was looking to register with the CQC.
Per 2018 comprehensive inspection: Staff supported people in activities, such as quizzes, games and arts and crafts. Seasonal events were also celebrated. (2021 notes staff had increased activities)
No permanent manager in post
There was no registered manager in post
Only basic activities like quizzes, games, and arts and crafts, so the role is mostly routine personal care
Staff supported people in activities, such as quizzes, games and arts and crafts. Seasonal events were also celebrated.
Staffing is adequate but nothing special, no details on retention or agency use
There was enough staff on duty to meet people's needs
AI Generated
Last inspected: April 2018
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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