Working at Hollyhurst

Many of the people and staff we spoke with told us they saw an improvement in the service and the culture... One staff member told us, 'I think the culture has improved. It's a positive environment.'

Staff ensured [PBS plans] were consistently implemented... speech and language therapist had supported staff to produce documents in formats people could readily use.

The registered manager was clear on, and committed to their role, and driving improvements. Staff told us they were clear about management expectations and felt supported to achieve these.

Dedicated activities co-ordinator; people supported to go shopping, community centre, pubs, woodwork classes, local events; psychologist partnering on town centre event.