Working at Hollybush Residential Home
45 Glamis Road, Newquay, TR7 2RY
Operated by Wicksmith Holdings Limited
14 bedsResidential homes
Workplace Score
5.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.9/10
Key Finding
"Staff feel happy and well supported with a stable team and approachable management, but basic activities without a coordinator and standard training only hold it back."
Safety & Risk
6/10
✓
People received their medicines as prescribed with regular audits, but staff were not able to monitor maximum and minimum temperature of medicine refrigerator until addressed during inspection.
Staff Culture
7/10
✓
Staff told us 'I am happy here, we are well supported' and 'We all work well together we are a good team.'
Staffing Levels
6/10
✓
There was a stable staff team who knew people well and worked together to help ensure people received a good service.
Training & Dev
5/10
!
Per 2019 comprehensive inspection: Staff received training to enhance their skills and knowledge, new staff completed an induction programme, regular supervision sessions.
Management
6/10
✓
People, their relatives and staff told us the staff and management were approachable and listened when any concerns or ideas were raised.
Programmes
4/10
!
Per 2019 comprehensive inspection: Observed people being supported to play a floor game, going into the community to visit areas of interest, chatting in small groups, staff bought stimulation items.
Points to consider
Basic activities like games, outings and chats, but no activities coordinator or specialist programmes so the job is mostly routine personal care.
Per 2019 comprehensive inspection: We observed people engaging in activities that were relevant to them. For example, being supported to play a floor game, going into the community to visit areas of interest and chatting together in small groups in a meaningful way.
Only standard training like induction and supervisions, no specialist courses or funded qualifications.
Per 2019 comprehensive inspection: New staff completed an induction programme to enable them to provide safe care... Regular supervision sessions were arranged where staff were able to discuss any training needs.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews