Working at Hollybank Rest Home
41 Winchester Street, Southampton, SO30 2EB
Operated by Hollybank Rest Home Limited
23 bedsResidential homes
Workplace Score
5.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.9/10
Key Finding
"Supportive management and strong training build a proud team, but gaps in medicines records and recruitment checks are concerns."
Safety & Risk
4/10
!
Per 2018 comprehensive inspection: Ongoing medicines concerns with incomplete TMARs for creams, gaps in MARs, unsigned entries, no reasons for PRN; recruitment gaps; some risk records not updated timely.
Staff Culture
6/10
✓
Per 2018 comprehensive inspection: Staff proud to work there, good morale, happy environment, open culture where suggestions listened to, employee of the month awards.
Staffing Levels
5/10
!
Per 2018 comprehensive inspection: Sufficient numbers of experienced staff with no agency use via experienced bank team, but recruitment checks had gaps in employment history and inadequate references.
Training & Dev
7/10
✓
Per 2018 comprehensive inspection: Staff receive induction, Care Certificate, specialist modules, champions, virtual dementia simulation, and encouragement for nationally recognised qualifications; supervisions improving.
Management
7/10
✓
Per 2018 comprehensive inspection: Staff told us the registered manager was visible, approachable, picks up a buzzer if busy, and two of the best managers they've worked under.
Programmes
6/10
✓
Per 2018 comprehensive inspection: Events manager oversees quizzes, crafts, bingo, gardening, themed evenings, external entertainers, community links like scouts, schools, allotment, outings.
Points to consider
Medication records had gaps, missing signatures, and no notes on why some doses were skipped or given as needed.
we continued to find that where people were prescribed topical creams, the topical medicines administration records (TMARs) were not fully completed... gaps in the MARs with no explanation... no explanation on the MAR to confirm what this meant.
Hiring checks missed gaps in staff job history and did not always get strong references from past care jobs.
we found gaps in their employment history which had not been accounted for... we could not be confident that their references provided satisfactory evidence of their performance in their previous job which was in a social care setting.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2018
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews