Working at Hollybank Residential Home
5 Abbots Lane, Kenley, CR8 5JB
Operated by Mrs Valerie Jane Taylor
17 bedsResidential homes
Workplace Score
6.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.0/10
Key Finding
"Supportive management and effective safety practices, but a lack of structured activities and programmes limits the role."
Safety & Risk
7/10
✓
2022: assured provider preventing infections, using PPE effectively, accessing testing, managing outbreaks; minor IPC audit gaps and vulnerable staff risk assessments addressed post-inspection. Per 2019: medicines administered safely, comprehensive risk assessments, accidents monitored.
Staff Culture
6/10
✓
Per 2019 comprehensive inspection: staff spoke positively about line management as approachable and supportive. 2022: open-door policy, regular meetings, wellbeing officer for staff and residents, open discussions and flexible rotas.
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: There were enough staff deployed to keep people safe, staff were busy but no delays in attending to people. 2022: measures in place to mitigate COVID-19 related staff pressures.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: evidence of on-going and relevant staff training, essential training completed, induction based on Care Certificate, regular supervision and appraisals. 2022: all staff received infection prevention and control and PPE training.
Management
7/10
✓
Per 2019 comprehensive inspection: Staff spoke positively about their line management, describing it as approachable, supportive and kind. 2022: open-door policy, regular meetings with staff, flexible rotas.
Programmes
3/10
✕
Per 2019 comprehensive inspection: people participating in basic activities including reading newspapers, books, magazines, watching television and sing-along entertainment.
Points to consider
No activities coordinator or structured programme, so the job is mostly routine personal care with just basic group activities like sing-alongs and TV.
Per 2019 comprehensive inspection: people participating in a range of activities, both in groups and as individuals including, reading newspapers, books, magazines, watching television and sing along entertainment.
Only standard training and induction, no specialist courses or funded qualifications for career growth.
Per 2019 comprehensive inspection: evidence of on-going and relevant staff training. Staff had completed essential training... New staff had completed an induction programme based on the Care Certificate framework.
Staffing is adequate to keep people safe but staff were busy, especially with COVID pressures.
Per 2019 comprehensive inspection: There were enough staff deployed to keep people safe. Throughout the course of this inspection, we observed that staff were busy but there were no delays... 2022: measures in place to mitigate the risks associated with COVID-19 related staff pressures.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews