Last updated: 10 February 2026
"Staff feel supported by approachable managers and people are kept safe from abuse, but governance systems need more work to be reliable and training is only basic."
People were protected from abuse and avoidable harm. Staff demonstrated a good knowledge of how to recognise signs of abuse and how to safeguard people if they had any concerns.
Staff told us they felt confident in raising any concerns and trusted that any issues raised to the management team would be taken seriously and acted upon. A staff member told us, “The managers are kind and helpful, they have the interests of the residents at heart, they get involved and are always around.”
Staff had received training in safeguarding and understood how to identify and report any concerns to the management team and externally if required. Staff had received training in infection, prevention and control... Staff had received training on the Mental Capacity act 2005.
however further work was required to ensure the improvements made to the governance of the service were effectively embedded and sustained.
Managers are approachable and hands-on but the governance systems to oversee everything properly are not fully reliable yet.
however further work was required to ensure the improvements made to the governance of the service were effectively embedded and sustained
Only standard mandatory training like safeguarding and infection control with no specialist courses or funded qualifications.
Staff had received training in safeguarding... infection, prevention and control... Mental Capacity act 2005
AI Generated
Last inspected: August 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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