Working at Hollybank House
Holly Bank House, Bacup, OL13 0RW
Operated by NLN LTD
5 bedsResidential homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.2/10
Key Finding
"Staff feel happy and supported like family with approachable leaders, but only one staff on nights and standard training without specialist courses."
Safety & Risk
6/10
✓
There were safe processes in place for the management of people's medicines. Staff understood how to protect adults at risk of abuse.
Staff Culture
7/10
✓
Staff told us they were happy working at the home and felt well supported by the deputy manager and the provider. One staff member told us, 'We're like a family because it's such a small service'.
Staffing Levels
6/10
✓
People's relatives/representatives told us they were happy with staffing levels at the home and people received support from staff when they needed it.
Training & Dev
6/10
✓
Records showed that staff received an effective induction and appropriate training which was updated regularly.
Management
6/10
✓
Relatives/representatives and staff were happy with how the service was being managed. They found the staff, deputy manager and provider approachable.
Programmes
6/10
✓
People were supported to take part in a variety of activities both inside and outside the home. Some people attended activities and clubs outside the home as part of their regular routines and told us they enjoyed this.
Points to consider
Staffing levels are adequate for these quite independent residents, but only one staff member on duty at night.
We found that there was usually one member of staff on duty during the night. People's relatives/representatives told us they were happy with this.
Only standard training and regular updates with supervision, no specialist courses or funded qualifications.
Records showed that staff received an effective induction and appropriate training which was updated regularly. Staff felt well trained and told us they could request further training if they felt they needed it.
Varied regular activities like community groups, arts and crafts, and outings, but no dedicated coordinator or specialist programmes.
People took part in a variety of activities both inside and outside the home... making arts and crafts and chatting with staff... most people attended regular community groups and activities independently.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews