Working at Hollybank Care Home

The management and administration of people's oral medicines were managed safely. Improvements needed to the records for topical creams... were addressed immediately following the inspection.

Good staffing levels were provided. However, not all information and checks were completed prior to new staff commencing employment.

A review of training records showed refresher training in these areas had not been completed to help promote continuous learning and promote good practice.

Internal audit and checks were carried out. However, these were not sufficiently robust and had not identified the shortfalls found during this inspection.

Care staff were responsible for providing activities and opportunities people. They were assisted by a volunteer... During the inspection we saw a group of people making Easter cards.