Working at Hollyacre Bungalow
Front Street, Durham, DH7 6AF
Operated by Moorlands Holdings (N.E.) Limited
10 bedsResidential homes
Workplace Score
5.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.8/10
Key Finding
"Enough staff and strong safety measures support people well, but basic outings and gaps in training hold it back."
Safety & Risk
7/10
✓
We were assured the provider was using PPE effectively, accessing testing, preventing infections, and meeting vaccination requirements (2022).
Staff Culture
6/10
✓
Staff had worked as a team to help promote people's wellbeing; we observed positive interactions between staff and people (2022).
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: There were enough staff on duty to meet people's needs individually and safely. People told us staffing levels were right for them.
Training & Dev
5/10
!
Per 2019 comprehensive inspection: Staff received support and an improved variety of appropriate training but there was still training outstanding; recommendation for a training plan.
Management
6/10
✓
Per 2019 comprehensive inspection: The service had a manager registered with the Care Quality Commission; people spoke positively about the improvements put in place by the registered manager.
Programmes
4/10
!
Per 2019 comprehensive inspection: Regular outings had been arranged for people to be more active in their local community; 'we go out on outings now... two or three times a week'.
Points to consider
Just basic outings a few times a week, no activities coordinator or special programmes to vary the work.
Per 2019 comprehensive inspection: Regular outings had been arranged for people to be more active in their local community. 'We go out on outings now and it's much better, two or three times a week'.
Some staff training is still missing and they need a full plan to keep everyone up to date.
Per 2019 comprehensive inspection: there was still training outstanding. We have made a recommendation that a training plan be introduced for all staff.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews