Last updated: 9 February 2026
"Enough staff and strong safety measures support people well, but basic outings and gaps in training hold it back."
We were assured the provider was using PPE effectively, accessing testing, preventing infections, and meeting vaccination requirements (2022).
Staff had worked as a team to help promote people's wellbeing; we observed positive interactions between staff and people (2022).
Per 2019 comprehensive inspection: There were enough staff on duty to meet people's needs individually and safely. People told us staffing levels were right for them.
Per 2019 comprehensive inspection: Staff received support and an improved variety of appropriate training but there was still training outstanding; recommendation for a training plan.
Per 2019 comprehensive inspection: The service had a manager registered with the Care Quality Commission; people spoke positively about the improvements put in place by the registered manager.
Per 2019 comprehensive inspection: Regular outings had been arranged for people to be more active in their local community; 'we go out on outings now... two or three times a week'.
Just basic outings a few times a week, no activities coordinator or special programmes to vary the work.
Per 2019 comprehensive inspection: Regular outings had been arranged for people to be more active in their local community. 'We go out on outings now and it's much better, two or three times a week'.
Some staff training is still missing and they need a full plan to keep everyone up to date.
Per 2019 comprehensive inspection: there was still training outstanding. We have made a recommendation that a training plan be introduced for all staff.
AI Generated
Last inspected: June 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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