Last updated: 10 February 2026
"Strong leadership, stable staffing and a happy team culture, but limited activities and poor accident records hold it back."
Per 2019 comprehensive inspection: People felt safe when they received care and support at the service. They were confident in staff ability to look after them and keep them safe. Staff had good knowledge of what would constitute abuse or avoidable harm.
Per 2019 comprehensive inspection: Staff were happy to work within the service. They felt valued and supported in their role. Staff felt engaged and valued.
Per 2019 comprehensive inspection: There were enough staff on duty to meet people's needs. Staff feedback and our observations showed staff numbers were sufficient to allow them to meet people's needs in a personalised manner. Most staff had worked at the service for several years.
Per 2019 comprehensive inspection: Staff had access to regular training which equipped them to fulfil the responsibilities of their role. They told us their manager quickly responded to any training request they may have. The managers also supported staff through regular supervision meetings.
Per 2019 comprehensive inspection: The registered manager and deputy manager provided good leadership. They were easily accessible to staff, people and their relatives for support and guidance when required. Staff spoke positively of the registered manager's support.
Per 2019 comprehensive inspection: During our visit, we saw staff supported people to participate in social activities such as indoor games.
Only basic activities like indoor games mentioned, no dedicated coordinator or structured programme, so the role is mostly routine personal care.
During our visit, we saw staff supported people to participate in social activities such as indoor games.
Only standard training and regular supervision, no specialist courses or funded qualifications.
Staff had access to regular training which equipped them to fulfil the responsibilities of their role.
Accident records not fully detailed and some risk assessments lacking detail, so harder to learn from mistakes and manage risks well.
incidents records were not robust and did not include details of action taken following an incident. risk assessments were not detailed enough to show how staff supported people to minimize or prevent the risk of harm.
AI Generated
Last inspected: February 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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