Working at Holly Tree Cottage

No permanent manager in place, so leadership and oversight feel unstable.

At the time of our inspection there was not a registered manager in post. A new manager had been appointed and will be registering with the CQC.

High staff turnover and lots of agency workers mean shifts are covered by temps and one-to-one time gets missed.

Per 2022 comprehensive inspection: There were a high number of staff vacancies due to staff leaving and the service was currently reliant on agency staff to cover the vacant shifts. People had one to one hours commissioned... These hours were not always being met.

Staff sometimes used unplanned restraints or seclusion on a resident in distress, putting residents and staff at risk.

One person's plan had not always been followed by staff... staff had used an unplanned physical intervention without any safeguards in relation to this being in place. Unplanned restrictions and seclusion place both the person and staff at risk.