Last updated: 10 February 2026
"Staff get good training and support fun activities, but no registered manager, high staff turnover with agency reliance, and unplanned restraints create instability."
One person's plan had not always been followed by staff. Staff felt they had needed to intervene in an unplanned way... During one incident this person had been secluded... In another incident, staff had used an unplanned physical intervention without any safeguards.
Per 2022 comprehensive inspection: We received mixed responses from staff regarding the morale of the team, due to the staffing situation. Staff had worked additional hours... and were fatigued.
Per 2022 comprehensive inspection: There were a high number of staff vacancies due to staff leaving and the service was currently reliant on agency staff to cover the vacant shifts.
Per 2022 comprehensive inspection: Staff received an induction... and training relevant to the people they supported... There were some gaps in staff refresher training.
At the time of our inspection there was not a registered manager in post. A new manager had been appointed and will be registering with the CQC.
Per 2022 comprehensive inspection: People were supported on holidays, attending safari parks, local castles, Legoland, trampolining, swimming, the beach and local community facilities.
No permanent manager in place, so leadership and oversight feel unstable.
At the time of our inspection there was not a registered manager in post. A new manager had been appointed and will be registering with the CQC.
High staff turnover and lots of agency workers mean shifts are covered by temps and one-to-one time gets missed.
Per 2022 comprehensive inspection: There were a high number of staff vacancies due to staff leaving and the service was currently reliant on agency staff to cover the vacant shifts. People had one to one hours commissioned... These hours were not always being met.
Staff sometimes used unplanned restraints or seclusion on a resident in distress, putting residents and staff at risk.
One person's plan had not always been followed by staff... staff had used an unplanned physical intervention without any safeguards in relation to this being in place. Unplanned restrictions and seclusion place both the person and staff at risk.
AI Generated
Last inspected: August 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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