Working at Holly Lodge Residential Home Limited
Gaskell Road, Stoke On Trent, ST2 9DW
Operated by Holly Lodge Residential Home Limited
12 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.9/10
Key Finding
"Supportive managers and a positive team culture shine through, but staffing lacks agency details for unhurried care and training misses specialist courses."
Safety & Risk
7/10
✓
2020: We were assured the service were following safe infection prevention and control procedures to keep people safe. Per 2019: Staff showed good knowledge of safeguarding procedures.
Staff Culture
8/10
✓
Per 2019: One staff member said, 'The management team are very good. They go out of their way to help you, we have a good team here'
Staffing Levels
6/10
✓
Per 2019: People, relatives and staff told us staffing levels were enough to keep people safe. We observed the service had appropriate staffing levels to keep people safe.
Training & Dev
6/10
✓
Per 2019: Staff told us they had access to ongoing training and development relevant to their role. This included refresher training and updates in specific skills to meet individual's specific needs.
Management
8/10
✓
Per 2019: One staff member told us, '[Deputy manager] knows her job, and provider is always about for support, she mucks in.'
Programmes
6/10
✓
Per 2019: People had access to planned activities most days of the week which included quizzes, karaoke and exercises. We noted celebration activities were arranged for birthdays, seasonal and one off events. The service had also employed professional entertainers.
Points to consider
Staff numbers are enough to keep people safe and the team is stable, but no details on agency staff or if workloads allow unhurried care.
Per 2019: People, relatives and staff told us staffing levels were enough to keep people safe. Due to the stability of the staff team there was a rapport between people, visitors and staff.
Staff get refresher training and supervision for their role, but no specialist courses or funded qualifications.
Per 2019: Staff told us they had access to ongoing training and development relevant to their role. This included refresher training and updates in specific skills to meet individual's specific needs.
There are regular activities like quizzes, karaoke, exercises and entertainers, but no dedicated coordinator or specialist programmes.
Per 2019: People had access to planned activities most days of the week which included quizzes, karaoke and exercises. ... The service had also employed professional entertainers.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews