Working at Holly Lodge Residential Home

Enough staff to meet needs without rushing, but no details on stable long-serving team or low agency use.

There was enough staff to provide support to people. The provider used a dependency tool to help them assess how many staff hours they needed.

Only standard training needed for the job and regular supervisions, no specialist courses or funded qualifications.

Staff had completed the training they needed to undertake the role. Staff received regular supervision and their competency to undertake tasks such as administering medicines was checked.

Regular activities like chair exercises, day trips and shop outings, but no dedicated coordinator or special innovative programmes.

We saw people engaged in various activities throughout the day. People told us they had been out to the shops... I have had a lot of day trips out.