Working at Holly House Residential Home
36 Green Street, Northampton, NN7 3AT
Operated by Mr & Mrs P Menon
28 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.5/10
Key Finding
"Staff feel respected and supported with visible leadership and good training, but basic activities and missed safety risks need attention."
Safety & Risk
5/10
!
However, we observed staff did not always identify risks and take action to ensure peoples’ safety. For example, we observed a person being placed at risk of injury as staff supporting them to move in a wheelchair had not ensured the person’s continence aid was safely positioned.
Staff Culture
8/10
✓
Staff were very complimentary regarding the support they received from the provider in relation to their wellbeing... A staff member said, “I feel respected and supported by the whole team, especially the manager who has been amazing.”
Staffing Levels
6/10
✓
Staff told us there was enough staff on shift to meet people’s needs and ensure people’s safety. A staff member said, “We (staff) help each other and work like a team.”
Training & Dev
7/10
✓
Staff received training to carry out their roles safely and effectively. The provider carried out competency checks... Staff had completed training to identify early signs of health deterioration.
Management
7/10
✓
The provider was visible in the service to provide support to staff and ensure the safety and wellbeing of people. Staff felt confident to speak up and raise ideas and suggestions.
Programmes
4/10
!
A staff member said, “We find out what hobbies they (people) enjoy and try to include those in their day. Some like music, some like games or chatting. We make time for it.”
Points to consider
Only basic hobbies like music, games and chatting get fitted into the day, no activities coordinator or structured programme to vary the work.
A staff member said, “We find out what hobbies they (people) enjoy and try to include those in their day. Some like music, some like games or chatting. We make time for it.”
Staff sometimes miss safety risks when helping people move or overlook environment issues like window restrictors.
we observed a person being placed at risk of injury as staff supporting them to move in a wheelchair had not ensured the person’s continence aid was safely positioned. Another member of staff intervened... not all windows had restrictors in place
Staffing is adequate with enough people on shift, but nothing special like great retention or no agency use mentioned.
Staff told us there was enough staff on shift to meet people’s needs and ensure people’s safety.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews