Working at Holly House Residential Home

People had ‘Hospital Passports’. This information had not been updated to reflect 1 person’s changing needs and the deputy manager told us they would address this as a matter of priority. There was a need to make the fire risk assessment more robust and some radiators needed to be assessed.

Safe recruitment procedures were in place, and the provider made sure there were enough staff, to meet people’s needs. Most staff had worked in the home for several years.

The provider made sure staff had training, skills and competence to understand and meet the needs of autistic people and people with a learning disability. Staff told us they received ongoing training to make sure their practice was informed by best practice guidelines and legislation.

Staff gave positive feedback about the support they received from managers. Most staff had worked in the home for several years. They told us they enjoyed their work and had formed positive and warm relationships with people using the service.

People told us they were supported to maintain volunteer roles and paid work in their local community and to have roles in the running of their home. One person went out to an evening social club.