Working at Holly House Care Home
61 Westley Road, Birmingham, B27 7UQ
Operated by Southside Specialist Dementia Care Ltd
9 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Staff feel well supported, valued and happy with strong safeguarding, although staffing lacks backup when the manager supports another home."
Safety & Risk
8/10
✓
The provider had safeguarding systems and processes to keep people safe. Staff knew about the risks to people and followed the assessments to ensure they met people's needs.
Staff Culture
8/10
✓
Staff spoke positively about working for the provider. They felt well supported and that they could talk to the management team at any time, feeling confident any concerns would be acted on promptly. They felt valued and happy in their role.
Staffing Levels
6/10
✓
Our observations during the day, indicated there were enough staff on duty to support people with their care needs. People and their relatives told us there was enough staff to meet people's needs.
Training & Dev
6/10
✓
Staff completed a 12 week training induction when they first started with ongoing training to maintain their skills.
Management
7/10
✓
Staff spoke positively about working for the provider. They felt well supported and that they could talk to the management team at any time, feeling confident any concerns would be acted on promptly.
Programmes
6/10
✓
People had opportunities to engage in meaningful activities. We saw some people chose to participate in gardening activities.
Points to consider
Staffing is adequate but when the manager is supporting another home, there's no backup if someone calls in sick.
One staff member told us, 'The manager is always a backup for us, if a staff member rings in sick, the manager we will get involved in caring tasks, when they are over at the other home, we don't have that back up'.
Only standard training so far, and staff say they need more specialist courses for complex epilepsy.
'We all receive epilepsy training, and it is good however we have some people here who have complex epilepsy needs. I believe we need more specialist training.'
No dedicated activities coordinator or specialist programmes, so mostly basic games, gardening, and occasional outings.
People had opportunities to engage in meaningful activities. We saw some people chose to participate in gardening activities.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews