Working at Holly Hall House
170 Stourbridge Road, Dudley, DY1 2ER
Operated by Holly Hall Care Limited
10 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Staff feel proud and well supported as a team with good management and training, but basic activities and no clear stable staffing hold it back."
Safety & Risk
7/10
✓
Assured provider preventing infections from visitors, using PPE effectively, accessing testing, managing outbreaks (2022); safeguarding awareness and risk assessments good (2019).
Staff Culture
8/10
✓
Staff were proud to work for the service, felt well supported, 'we work as a team, pretty good', good place to work. Per 2019 comprehensive inspection.
Staffing Levels
6/10
✓
Staff told us 'Enough staff, yes definitely, rarely any staff sickness here'. Per 2019 comprehensive inspection.
Training & Dev
7/10
✓
Training matrix and plan with specialist training such as Makaton, Parkinson's awareness, behaviours that challenge. Per 2019 comprehensive inspection.
Management
7/10
✓
Staff felt well supported by the registered manager, supervisions every three months and acted on. Per 2019 comprehensive inspection.
Programmes
6/10
✓
Regular organised outings as a group, independent community shopping, cooking together, responsive to choices like finding a typewriter. Per 2019 comprehensive inspection.
Points to consider
Staff numbers are enough for shifts with rare sickness, but no word on agency use or a long stable team to make workloads easy.
Staff told us, 'Enough staff, yes definitely, rarely any staff sickness here'. Per 2019 comprehensive inspection.
No activities coordinator or special programmes, so days mix routine care with basic outings and cooking support.
People enjoyed regular organised outings, as a group... involved in the shopping for their meals as well as the preparation of them. Per 2019 comprehensive inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews