Last updated: 10 February 2026
"Supportive management and positive staff culture with strong safety practices, but limited activities without a coordinator and restricted outings due to transport issues."
We were assured that the provider was preventing visitors from catching and spreading infections, using PPE effectively and safely, accessing testing, and promoting safety through hygiene practices. (2021 IPC inspection)
Per 2018 comprehensive inspection: Staff told us '[Name of manager] is always telling us when we're doing a good job, just very supportive.' Staff felt able to be open in team meetings.
Per 2018 comprehensive inspection: We reviewed the staff rota which showed sufficient numbers of staff were deployed to support people safely.
Per 2018 comprehensive inspection: Staff were trained to give medicines safely, all training was monitored, and staff received regular support from the manager through supervision and appraisals.
Per 2018 comprehensive inspection: The registered manager was very visible... Staff described the manager as approachable and had clear direction. Staff told us the registered manager was supportive and encouraging.
Per 2018 comprehensive inspection: We observed people involved in choosing the menu and helping out in the kitchen. People were supported to take part in a range of activities.
No activities coordinator or varied structured programme, limited outings due to transport issues, so shifts mostly routine personal care and kitchen help.
Staff also told us access to minibus drivers was limited which restricted some activities. Per 2018 comprehensive inspection.
Staffing levels are sufficient for safety but nothing special, no mention of stable long-serving team or minimal agency use.
We reviewed the staff rota which showed sufficient numbers of staff were deployed to support people safely. Per 2018 comprehensive inspection.
Only standard training with supervisions and monitoring, no specialist courses or funded qualifications for career growth.
Staff had been trained to gain the knowledge and skills to care for people and robust monitoring procedures were in place. Per 2018 comprehensive inspection.
AI Generated
Last inspected: June 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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