Working at Holly Cottage

Safety records have gaps like incomplete safeguarding logs and poor incident reporting to regulators, so you might worry about handling risks properly.

The safeguarding log we reviewed was not fully completed with dates missing and no clear documented process of when concerns had been shared with the local authority and CQC.

Night shifts only have one waking staff plus a sleep-in, which might not cover repositioning for people needing two staff.

At the time of our assessment, staffing levels for nighttime were 1 waking night staff and 1 sleep-in staff. One person’s care plan stated that they needed to be repositioned every 4 hours at night, however it did not detail how this is safely achievable with 1 staff member.

No activities coordinator and mostly basic local outings like walks mean the role is quite routine without much variety.

The location did not have an activities coordinator, and the record of people’s daily activities was inconsistent. Although people enjoyed the local area, we found opportunities to engage with the wider community and increase people’s experiences were limited.