Working at Holly Cottage
Highlands Farm, Ashford, TN26 3RJ
Operated by Canterbury Oast Trust
5 bedsResidential homes
Workplace Score
4.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.9/10
Key Finding
"Safe staffing and engaging activities, but no registered manager for months and lapsed supervisions left staff feeling unsupported."
Safety & Risk
6/10
✓
People continued to be kept safe from abuse and harm by trained staff... personalised risk assessments provided staff with clear information... People received their medicines safely... some people's care plans did not have protocols on file covering the use of 'PRN' medicines. This was rectified during the inspection.
Staff Culture
4/10
!
Staff development and service planning had decreased over the period leaving the team feeling less supported... one staff told us that they had found the past months 'horrendously hard'.
Staffing Levels
6/10
✓
Staffing levels provided safe care and were sufficient to meet people's needs. Rosters confirmed that staffing had been planned flexibly around people's activities and appointments with additional staff for holidays and sickness cover.
Training & Dev
5/10
!
Staff received induction training along with ongoing monitoring and support from the experienced staff. The overall level of supervision and appraisal support had decreased during the absence of a registered manager.
Management
3/10
✕
The registered manager had not worked at the service for over six months and had now left. During the interim period, the service had been managed by a deputy manager with oversight from the quality and compliance manager.
Programmes
6/10
✓
Care plans combined practical independent living skills such as, cooking and cleaning with arts and crafts activities. One person was learning to play the piano... another person enjoyed using a computer and was being supported to develop IT skills... travelling safely... shopping... work experience.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews