Last updated: 10 February 2026
"Supportive approachable management, positive staff culture and excellent safety practices, although regular agency staff cover sickness and leave shortfalls."
The service carried out monitoring checks of staff IPC practice and further training was provided when needed... There was an up to date infection control policy... We observed staff used PPE effectively (2022 targeted inspection).
Per 2020 comprehensive inspection: Staff were involved in the running of the service. Additionally, regular staff meetings took place and staff were free to express their views. We saw from the minutes that staff could make suggestions for improvement and we saw that these were acted on.
Per 2020 comprehensive inspection: Staffing levels were sufficient to meet people's needs... Shortfalls in staffing, due to sickness or annual leave, were covered internally by other members of the staff team or by recourse to regular agency staff.
Per 2020 comprehensive inspection: Staff received essential training, regular supervision and appraisal as was necessary to enable them to carry out their duties. Where people had specific diagnosis, additional training was provided.
Per 2020 comprehensive inspection: Staff described the registered manager in complimentary terms, such as 'supportive, approachable and kind.' They felt free to raise any concerns knowing these would be dealt with appropriately.
Per 2020 comprehensive inspection: There was a programme of activities organised by the service in partnership with people. People participated in a range of activities, including massage therapy, aromatherapy, baking, art activities, board games, yoga and community outings.
Enough staff to get by but they use regular agency workers to cover when people call in sick or take holiday.
Shortfalls in staffing, due to sickness or annual leave, were covered internally by other members of the staff team or by recourse to regular agency staff. (Per 2020 comprehensive inspection)
Training covers basics like induction and some extras for specific needs but nothing on funded qualifications or career progression.
Staff received essential training, regular supervision and appraisal as was necessary... New staff had completed an induction programme based on the Care Certificate framework... additional training was provided. (Per 2020 comprehensive inspection)
Activities programme has some variety like yoga, baking and outings but no specialist therapies or creative innovations to make the job more interesting.
There was a programme of activities... including massage therapy, aromatherapy, baking, art activities, board games, yoga and community outings. (Per 2020 comprehensive inspection)
AI Generated
Last inspected: April 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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