Working at Holly Bank Nursing Home

Staff received safeguarding training... Medicines were managed safely... Individual risk assessments were carried out for each person.

Staff were well supported in their role with appropriate training and supervision. Most staff had undergone additional training... for example, staff had developed their understanding of the needs of people living with dementia.

The registered manager demonstrated transparency and presence in the running of the service and was well respected by people, relatives and staff alike.

An activity co-ordinator was employed... The service had developed a relationship with the local school. This helped to develop inter-generational bonds.