Last updated: 10 February 2026
"Good safety with safe medicines and risk assessments plus positive culture and relationships, but basic activities and stretched staffing at times hold it back."
People's medicines were safely managed... Risks to people's safety, associated with their health conditions or any care equipment they needed to use, were assessed before people received care and regularly reviewed.
People and relatives were happy with the care provided by staff. All felt staff had good relationships with them and made to feel welcome at the service.
Staff felt people were safe, but said they could sometimes be stretched at some parts of the day on some shifts each week, which meant they could not always ensure their continuous visibility to people in communal lounge areas.
Staff felt they received the training and support they needed... A few staff felt that provision of additional, more in depth training in dementia care, would help to further their knowledge.
Management were visible, accessible and approachable... However, the provider had not yet demonstrated their ability to proactively and consistently ensure sustained, timely and continued service improvement.
People and relatives said activities and entertainments were organised... For example, crafts, manicures, board games, singing and visiting entertainers. Seasonal celebrations were organised.
No activities coordinator or special programmes, just basic crafts, games, and entertainers alongside routine care.
crafts, manicures, board games, singing and visiting entertainers. Seasonal celebrations
Staffing is adequate but staff sometimes feel stretched on some shifts and not always visible.
staff could sometimes be stretched at some parts of the day on some shifts each week, which meant they could not always ensure their continuous visibility
Only standard training and some staff want more in-depth dementia training.
A few staff felt that provision of additional, more in depth training in dementia care, would help to further their knowledge to benefit people's care experience.
AI Generated
Last inspected: October 2018
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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