Working at Hollin Knowle Residential Care Home

Staff felt people were safe, but said they could sometimes be stretched at some parts of the day on some shifts each week, which meant they could not always ensure their continuous visibility to people in communal lounge areas.

Staff felt they received the training and support they needed... A few staff felt that provision of additional, more in depth training in dementia care, would help to further their knowledge.

Management were visible, accessible and approachable... However, the provider had not yet demonstrated their ability to proactively and consistently ensure sustained, timely and continued service improvement.

People and relatives said activities and entertainments were organised... For example, crafts, manicures, board games, singing and visiting entertainers. Seasonal celebrations were organised.