Working at Holland House

Staff understood how to safeguard people from abuse... Medicines were administered and stored safely... People’s risks were managed well, minor gaps in documentation addressed during inspection.”

The provider made sure there were enough qualified, skilled and experienced staff... A family member said, “Staff know (relative) well, staff have been consistent, there is not a high turnover.”

Staff had been safely recruited and provided with the appropriate training to ensure they could do their jobs well. Staff were trained to provide safe care.

The management team were available daily to ensure support was in place for both people and staff. Staff told us managers were approachable and that they led with an ‘open door policy’.

People were supported to follow their interests and were also given the opportunity to try new activities... Activities were tailored to each person’s interests, with a dedicated staff member working with them... The Program Facilitator for the service was passionate.”