Working at Holland House

Individualised risk assessments identified risks... Staff understood safeguarding responsibilities... Medicines were received, stored, administered and disposed of safely.

Staff expressed a strong sense of feeling valued and well supported within their roles. One staff member said, 'I absolutely love working here, it's very rewarding.'

Staffing arrangements ensured each person received the right level of staff support based on their assessed needs. People were involved in the recruitment process.

There was a progressive and positive approach to learning and development and a strong focus on staff training and development. One staff member said, 'The training is absolutely fantastic.'

The registered manager was extremely pro-active in encouraging ideas and feedback from people using the service, relatives, staff and other professionals, to continually drive up improvement.

Each person had a daily activity programme... going to clubs, discos, horse riding, gym, pop concerts (Boyzone, Take That), fundraising events; people lost substantial weight enabling active lifestyles.