Last updated: 9 February 2026
"Approachability of management, positive staff culture and strong safety, although staff sometimes cover extra hours or borrow team members to fill shifts."
People were protected by a strong and distinctive approach to safeguarding, including positive risk-taking to maximise their control over their lives... Risks were identified, assessed and regularly reviewed.
Staff felt respected, valued and supported and said they were fairly treated. There was a positive attitude in the staff team with the aim of trying to provide the best care possible for the people living at the service.
Staff confirmed staffing levels enabled them to keep people safe and meet their care needs. For example, staff could spend quality time with people.
There was a system in place to monitor training to help ensure this was regularly refreshed... Staff training covered those areas identified as necessary for the service and additional training to meet people's specific needs.
Staff told us the registered manager were very approachable and always available for advice and support. Relatives commented: 'Always very approachable and seems to have a genuine sense of care for the residents.'
People received plenty of opportunities to participate in a wide range of social, recreational and pastoral activities... staff were creative and resourceful in promoting social inclusion... some people are involved in a local amateur dramatic group and a local choir.
Staff sometimes cover extra hours or borrow team members from the house next door to keep shifts filled.
Staff commented that they used staff from the service next door if they were short to ensure people where safe. The staff covered additional hours, so people had staff they knew and trusted.
AI Generated
Last inspected: March 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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