Working at Holgate House
139 Holgate Road, York, YO24 4DF
Operated by Milewood Healthcare Ltd
30 bedsResidential homes
Workplace Score
5.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.0/10
Key Finding
"Staff feel supported with good training and enough skilled staff, but unmanaged safety risks and weak quality monitoring hold it back."
Safety & Risk
3/10
✕
Risks to people's safety were not appropriately assessed or mitigated. Risks in relation to the environment were not always robustly managed.
Staff Culture
6/10
✓
Staff felt supported by the registered manager and that it was good place to work. A staff member told us, 'I love it working here, I am very well supported.'
Staffing Levels
6/10
✓
The service had enough appropriately skilled staff to meet people's needs and keep them safe.
Training & Dev
6/10
✓
Staff received induction and ongoing training as part of their role. Staff were positive about the training they received.
Management
4/10
!
Registered manager in post but provider's quality monitoring processes were not robust and had not always identified concerns.
Programmes
3/10
✕
Per 2019 comprehensive inspection: People regularly engaged in the local community including shopping and cafes.
Points to consider
Staff have to manage resident risks like unsafe windows and broken furniture that weren't always fixed promptly, plus incomplete medication records.
Risks in relation to the environment were not always robustly managed. For example, a single pane glass window and broken furniture. Medication administration records that had been hand transcribed did not always contain the full instructions.
Managers' quality checks missed key problems like risks, cleanliness and record keeping issues.
The provider's quality monitoring processes were not robust and had not always identified concerns and improvements in the service identified during the inspection.
No activities coordinator or structured programme mentioned, so the role is mostly routine personal care with basic outings like shopping.
Per 2019 comprehensive inspection: People regularly engaged in the local community including shopping and cafes.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2023
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews