Working at Holcroft Grange Residential Care Home
Jackson Avenue, Warrington, WA3 4DZ
Operated by Croftwood Care (Cheshire) Limited
40 bedsResidential homes
Workplace Score
3.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.7/10
Key Finding
"Staff enjoy a supportive culture with engaging activities, but no registered manager, training gaps and unsafe medicines hold it back."
Safety & Risk
2/10
✕
Medicines were not always managed safely. For people who were prescribed as and when medicines, protocols to manage these medicines were insufficient
Staff Culture
6/10
✓
Staff told us it was a nice place to work and that the provider was supportive and responsive
Staffing Levels
4/10
!
Most staff felt there were generally enough staff, but some did mention more staff would improve care—especially on busier days or night shifts
Training & Dev
2/10
✕
Although most staff had competed all their mandatory training, some gaps remained, for example, a team leader’s training for fire drills and safeguarding was out of date
Management
2/10
✕
a new manager was in post and had applied to CQC to become registered
Programmes
6/10
✓
On the days of our inspection visits, we observed a variety of meaningful and engaging activities for people. We observed a visiting external gospel choir
Points to consider
No permanent manager in post yet, as the new one has applied to register but leadership has serious oversight failings
a new manager was in post and had applied to CQC to become registered
Gaps in basic mandatory training like fire drills and safeguarding for some staff
some gaps remained, for example, a team leader’s training for fire drills and safeguarding was out of date
Unsafe medication practices with missing guidance on when required medicines and thickening agents
Medicines were not always managed safely. For people who were prescribed as and when medicines, protocols to manage these medicines were insufficient
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews