Last updated: 10 February 2026
"Supportive managers and a positive team culture with strong safety practices, although staff get busy at mealtimes and long-term retention is unclear."
The provider had a strong proactive and positive culture of safety... Monthly audits of incidents were used to identify trends... Staff were confident any issues they raised would be taken seriously and acted upon.
Staff told us they felt appreciated and motivated... “I love working here, I feel I am very lucky with setting, and we have a good team.”
The provider made sure there were always enough qualified, skilled and experienced staff... responding immediately and intuitively, even during busy periods such as mealtimes.
Training compliance was high, with mandatory training completion rates exceeding 95%... bespoke dementia training sessions were developed... Supervisions were carried out by the registered manager and senior staff.
Staff told us, “Managers are approachable and supportive. They help me a lot. They are the best manager I have ever come across.”
People were supported to engage in a wide range of meaningful activities, from pet therapy and cinema screenings to quizzes and creative sessions... Gardening Club offered gentle physical activity... games room featuring pool table, air hockey.
Staff get busy sometimes like at mealtimes but respond quickly, and there's no info on agency use or staff staying long-term since it's a new home.
The staff are amazing and look after us really well. They have a difficult job and are always busy... responding immediately and intuitively, even during busy periods such as mealtimes.
AI Generated
Last inspected: October 2025
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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