Working at Hithermoor House

Risks were well managed, and lessons learned... following an incident... amended the guidelines for administration to ensure that 2 staff were always present. Registered manager audited medicines every day.

There was a positive and inclusive culture... Staff felt valued for the work they did and were proud to work for the provider because of the high quality of care... encouraged to speak up.

There was a well-established staff team and the provider had never used agency staff. There were enough safely recruited staff on each shift to keep people safe and meet their needs.

The registered manager had sourced specialist training to ensure staff had the knowledge and skills they needed... staff had attended training provided by the Spinal Injuries Association. Staff had regular supervision sessions.

People and their family members told us the registered manager was an exceptionally good leader and said the registered manager led by example in their approach and behaviours. Staff were proud to work for the provider.